سياسة الاستبدال والاسترجاع

The original invoice must be available to benefit from return and exchange services. All products are to be returned within no more than 48 hours from receiving the order, or exchanged within no more than 7 days from receiving the order. If the shipment is received from the shipping company, and the customer service is not notified of the desire to return the product or any complaint within 48 hours from the date of receipt, it is considered an acknowledgment that the product is intact, matches the customer's order, and has not been opened before receipt. The store bears the shipping costs for returning or exchanging the product only if there is a manufacturing defect or flaw. In case of an error in the order by the customer, the customer bears the shipping costs for the exchange; this includes returning the product and delivering the replacement product. If the customer did not receive their order from the shipping company on the first attempt and the shipment is returned to us, the customer can resend the shipment with payment of the shipping fee for the second time, or cancel the order and get a refund after deducting the first shipping fee. If the customer wishes to return for any reason related to them and not mentioned above, the shipping fees for both directions will be deducted from the total refunded amount. Regarding cases where products cannot be returned, there are certain specific cases where product return is not possible: when the return request is submitted after the specified time, which is 48 hours from the date of receipt; when the product is damaged or not in the same condition as when received; products that have been tampered with or had their serial numbers removed; when price tags, stickers, or the original packaging are removed; or if any attached accessories are missing. Orders from outside Saudi Arabia are also not eligible for exchange or return. How can I recover my money if I receive an incorrect order or a product with a manufacturing defect? In the rare cases where the product received does not match the order on the website, you can file a complaint and clearly explain the issue to initiate a return request within a maximum of 48 hours from the date of receipt. You must return the product to us in the same condition as received and with the original packaging. Once we receive the product, we will inspect it, and if it meets the conditions, we will immediately start the process of refunding your payment without deducting shipping fees. The amount will be refunded to the account used for the order within 7 to 14 working days. The packages may come in different shapes and colors from those shown in the pictures. However, the presence of the Laver logo with its distinctive design and the perfume name ensures that the requested perfume matches the recipient. How can I contact customer service? You can contact customer service via WhatsApp through the direct link or mobile number: 0553203001